Tech Support Guidelines
Aussie Mobile PC Doctor is operating normally and continues to complete on-site jobs every day across Melbourne. We will continue to offer our on-site services provided we are confident that we can do so safely.
As COVID-19 cases have increased, so has demand for our services so we have been working hard to come up with ways to ensure both yours and our own safety while onsite. Accordingly, last week we started following much stricter and enhanced hygiene procedures. Now when I visit you onsite, you can rest comfortably (1.5m away) in the knowledge that I am doing the following:
As COVID-19 cases have increased, so has demand for our services so we have been working hard to come up with ways to ensure both yours and our own safety while onsite. Accordingly, last week we started following much stricter and enhanced hygiene procedures. Now when I visit you onsite, you can rest comfortably (1.5m away) in the knowledge that I am doing the following:
- I’ve disinfected everything I touch in my car including, but not limited to, the inside and outside door handles, steering wheel, gear knob, hand brake, indicator and windscreen wiper stalks and my car keys. Also done the same for my clipboard and phone.
- When coming to your premises, I clean my hands using alcohol-based hand sanitiser just after I get out of my car.
- As an extra precaution I will also be wearing disposable gloves.
- Unfortunately, I can’t shake your hand anymore or elbow bumps due to social distancing guidelines
- I will bring in my own cordless keyboard & mouse to plug into your computer because I won’t be able to touch your keyboard & mouse.
- It is essential that you do not touch my keyboard/mouse but if you need to show me anything, yours will still work while mine is plugged in.
- It is best if you don’t sit with me while I’m onsite, but if you do need to, please do your best to stay 1.5m away.
- If you prefer to pay by card instead of cash, my contactless payment device is disinfected with alcohol after every transaction.
- You will receive an electronic (via email) or paper invoice as soon as the consultation finishes.
We also ask that customers do their part to ensure everyone’s safety by not booking an on-site service with us if they fall within the high-risk category outlined below or are currently in mandatory self-isolation.
I’m sure these new COVID-19 procedures mean both you and I will be safe.
Remote support
Having said that, if you need help with a technology issue but would still prefer to stay isolated, I can attempt to help out via remote support. Unfortunately, remote support can’t be used in all situations, so for some technology issues, an onsite consultation would still be necessary.
Hardware and Software Orders
If you have been thinking about ordering a new PC, laptop or printer, please be aware that currently demand is very high (due to more people working and playing from home) but supply is also low (due to factories in China having being closed until recently). The situation of empty shelves in our supermarkets is now starting to occur with computer products. We urge all our clients who have been wanting to purchase technology products to get onto it sooner rather than later.
We have also been advised by our suppliers that prices are now changing daily rather than monthly. For this reason, prices quoted can only be honoured on the day they are given and only if an order is put in early enough that we can get it through to the supplier before they close for the day.
Payments
Also due to the volatile economy, we have been advised to make our services C.O.D. So please be advised that until further notice it will be necessary to pay invoices in full at the end of the consultation before we leave. Please advise before your appointment if this is an issue so we can provide a solution as non-payment may incur additional fees.
You can pay via online banking (direct debit), EFTPOS and, yes, even cash
Please keep visiting this page for regular updates. We hope to be of service soon and that you stay safe during this time.
- If you or any member of your office/household feels unwell, please contact us to cancel your service. All cancellations related to illness will not incur the usual cancellation fee.
- If any household member has traveled in the last 14 days or has had contact with a confirmed case of COVID-19, we again ask you to contact us to reschedule or cancel your service.
- Please help the technician to perform the work as quickly as possible by having your device turned on and passwords at the ready.
- Please refrain from physical greetings such as handshakes.
- Observe Australian government social distancing guidelines by maintaining 1.5 metres distance from your technician at all times.
I’m sure these new COVID-19 procedures mean both you and I will be safe.
Remote support
Having said that, if you need help with a technology issue but would still prefer to stay isolated, I can attempt to help out via remote support. Unfortunately, remote support can’t be used in all situations, so for some technology issues, an onsite consultation would still be necessary.
Hardware and Software Orders
If you have been thinking about ordering a new PC, laptop or printer, please be aware that currently demand is very high (due to more people working and playing from home) but supply is also low (due to factories in China having being closed until recently). The situation of empty shelves in our supermarkets is now starting to occur with computer products. We urge all our clients who have been wanting to purchase technology products to get onto it sooner rather than later.
We have also been advised by our suppliers that prices are now changing daily rather than monthly. For this reason, prices quoted can only be honoured on the day they are given and only if an order is put in early enough that we can get it through to the supplier before they close for the day.
Payments
Also due to the volatile economy, we have been advised to make our services C.O.D. So please be advised that until further notice it will be necessary to pay invoices in full at the end of the consultation before we leave. Please advise before your appointment if this is an issue so we can provide a solution as non-payment may incur additional fees.
You can pay via online banking (direct debit), EFTPOS and, yes, even cash
Please keep visiting this page for regular updates. We hope to be of service soon and that you stay safe during this time.
